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Frequently Asked Questions

Click on a question below to see the answer.  If your question wasn't answered, ask it.

Can I use SendItSecure™ with people outside my organization?

Absolutely.  With secure message pickup, when you try to send an encrypted message to someone who's not already using SendItSecure™, that person will receive an e-mail notification with a link to the message on a secured web server.

Secure message pickup is available only to our Corporate users, but with the free personal edition, a non-SendItSecure™ member will receive an invitation to join.

What are the minimum system requirements?

To use the SendItSecure™ client software, you must have:

  • Microsoft Windows XP SP2 or SP3 or Vista
  • At least 20 MB of free disk space

To use the seamless Outlook integration, you must have:

  • Microsoft Outlook 2003 or 2007

To use fingerprint biometrics, you must have either:

  • A laptop with a compatible built-in fingerprint reader
  • Or, a free USB port and a compatible fingerprint reader, available directly from us or a third party.
So how does SendItSecure work?

Let's say you want to send your company's quarterly report to your board chairman.  It's confidential, so naturally you want to protect the message and make sure only the chairman can see it.  From Microsoft Outlook, you click on the "New Secure Message" button in the Outlook toolbar.  A new "Compose" window appears where you type your message and attach the report.  Now you click the "Send" button.  SendItSecure now asks you to authenticate your identity, that is, prove who you are.  You might do this by scanning your fingerprint or by typing in a secret password.  SendItSecure contacts the SafeLive authentication site, which verifies your identity.  It also generates a unique encryption key, which is used to encrypt the message.  There are 13, 407, 807, 929, 942, 597, 099, 574, 024, 998, 205, 846, 127, 479, 365, 820, 592, 393, 377, 723, 561, 443, 721, 764, 030, 073, 546, 976, 801, 874, 298, 166, 903, 427, 690, 031, 858, 186, 486, 050, 853, 753, 882, 811, 946, 569, 946, 433, 649, 060, 084, 096 possible encryption keys.  This makes the encryption virtually unbreakable!

Once your message is encrypted, it is attached to an ordinary e-mail and sent to the chairman.  When the chairman opens the message in Outlook, he, too, must prove his identity by scanning his finger or providing a secret password.  SendItSecure contacts the SafeLive site to verify his identity and looks up the encryption key.  SendItSecure can now decrypt the message and show it to your board chairman.

Can your employees read our mail?

SendItSecure uses end-to-end encryption, so we cannot read your mail.  When you encrypt an e-mail, our server creates a random key which is returned to the client software.  The client software encrypts the message and sends it to the recipient(s) through YOUR e-mail system.  This means that although we have the encryption key, we do not have the encrypted data.  The key is useless without the data, so we cannot access your mail.

The only instance that we have both the key and the data is when secure message pickup is being used.  In this case, there is no practical alternative to deliver the encrypted message.

Please read our privacy policy for more information.

What do I have to install something to use SendItSecure?

To use SendItSecure™, you will need to install a small program on your computer.  This program does a few important things:

  1. It encrypts and decrypts messages.  (Messages sent between SendItSecure users are never stored in any form on the server.)
  2. It provides a way for you to access SendItSecure from Microsoft Outlook, the most popular e-mail application.
  3. If you are using a fingerprint reader, it communicates with the device when necessary.

The installation takes only a couple of minutes.  Once you have installed the software, you will be able to enroll into your SendItSecure account.

Click here to download the software.

What if I want to send a message to someone that doesn’t have SendItSecure?

If you are using the Corporate or Enterprise edition:

When you send a SendItSecure™ message to someone who is not a SendItSecure™ user, that person will receive a notification e-mail with a link to the secure message.

Click here for more information on Secure Message Pickup.

If you are using the free Personal Edition:

When you send a SendItSecure™ message to someone who is not a SendItSecure™ user, that person will receive an invitation to sign up for a free SendItSecure account.

What kind of encryption does SendItSecure use?

SendItSecure encrypts message using an encryption algorithm called AES.  We use keys that are 256 bits long, making the encryption virtually unbreakable.  In addition, SendItSecure™ communicates with the key server through a secure sockets connection, similar to the connection that you use when you log into your banking site on the Internet.

Can I install SendItSecure on more than one computer?

Absolutely!  If you want to add additional computers to your account, SendItSecure makes that easy to do.  You will be asked certain security questions or you will receive an access code on your mobile phone to ensure that you are the one who is attempting to access SendItSecure from another computer.

Does SendItSecure™ satisfy government requirements for data security, such as GLBA and HIPAA?

Regulations, such as GLBA and HIPAA, require organizations to protect private data.  That means that private information cannot be sent through unsecured means, such as ordinary e-mail.  Using SendItSecure as part of your information security practices will help you comply with regulations that apply to your business.

How big can my attachments be? What if I want to send an attachment larger than what my e-mail service provider allows?

If you want to send very large attachments securely, SendItSecure makes that possible by "staging" the attachments through our server instead of your e-mail server.  The attachments remain encrypted at all times.  When you send or receive an e-mail through SendItSecure that has a large attachment, you will not notice any difference in the way that you use your e-mail application.

Without using this feature, the attachment size is limited by your own mail system.

Click here for more information on large file transfer.

I’m the IT manager for a company with 1000 employees. What kinds of tools does SendItSecure provide to help me administer my users?

Your corporate or enterprise-level account gives you access to the SendItSecure administrative site.  To access this site you must authenticate with either your password or fingerprint biometric on a computer you have activated, so no one else can administer your users except you or those you choose.

The administrative site gives you the ability to import and/or pre-enroll users, configure security settings, manage user access and get various usage reports.

To access this site, click on the "administrator log-in" link at the upper-right corner of this webpage.

How much does it cost to use SendItSecure?

Click here for pricing information.

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