Frequently Asked Questions
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Can I use Protected Trust™ with people outside my organization?
Absolutely. With secure message pickup, when you try to
send an encrypted message to someone who's not already using
Protected Trust™, that person will receive an e-mail
notification with a link to the message on a secured web
server.
What are the minimum system requirements?
To use the Protected Trust™, all you need is a web browser
with javascript and cookie support (almost any browser nowadays!).
It even works from many mobile phones such as iPhones and
Android-based devices.
You can also use the Microsoft Outlook add-in, which
requires:
- Microsoft Windows XP SP2 or later (including Vista and Windows
7)
- Microsoft Outlook 2007 or 2010
What kind of encryption does Protected Trust use?
Protected Trust encrypts message using an encryption algorithm
called AES. We use keys
that are 256 bits long, making the encryption virtually
unbreakable. In addition, Protected Trust™ communicates
with the key server through a secure sockets connection, similar to
the connection that you use when you log into your banking site on
the Internet.
Does Protected Trust™ satisfy government requirements for data security, such as GLBA and HIPAA?
Regulations, such as GLBA and HIPAA, require organizations
to protect private data. That means that private information
cannot be sent through unsecured means, such as ordinary
e-mail. Using Protected Trust as part of your information
security practices will help you comply with regulations that apply
to your business.
How big can my attachments be? What if I want to send an attachment larger than what my e-mail service provider allows?
If you want to send very large attachments securely, Protected
Trust makes that possible by "staging" the attachments online
instead of your e-mail server. The attachments remain
encrypted at all times. When you send or receive an e-mail
through Protected Trust that has a large attachment, you will not
notice any difference in the way that you use your e-mail
application. All of this is done automatically for you when
using Protected Trust.
How much does it cost to use Protected Trust?
Click here for
pricing information.
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