Click on a question below to see the answer. If your
question wasn't answered, ask it.
Can I use SendItSecure™ with people outside my organization?
Absolutely. With secure message pickup, when you try to
send an encrypted message to someone who's not already using
SendItSecure™, that person will receive an e-mail
notification with a link to the message on a secured web
server.
Secure message pickup is available only to our Corporate users,
but with the free personal edition, a non-SendItSecure™
member will receive an invitation to join.
What are the minimum system requirements?
To use the SendItSecure™ client software, you must
have:
- Microsoft Windows XP SP2 or SP3 or Vista
- At least 20 MB of free disk space
To use the seamless Outlook integration, you must have:
- Microsoft Outlook 2003 or 2007
To use fingerprint biometrics, you must have either:
- A laptop with a compatible built-in fingerprint reader
- Or, a free USB port and a compatible fingerprint reader,
available directly from us or a third
party.
So how does SendItSecure work?
Let's say you want to send your company's quarterly report to
your board chairman. It's confidential, so naturally you want
to protect the message and make sure only the chairman can see
it. From Microsoft Outlook, you click on the "New Secure
Message" button in the Outlook toolbar. A new "Compose"
window appears where you type your message and attach the
report. Now you click the "Send" button. SendItSecure
now asks you to authenticate your identity, that is, prove who you
are. You might do this by scanning your fingerprint or by
typing in a secret password. SendItSecure contacts the
SafeLive authentication site, which verifies your identity.
It also generates a unique encryption key, which is used to encrypt
the message. There are 13, 407, 807, 929, 942, 597, 099, 574,
024, 998, 205, 846, 127, 479, 365, 820, 592, 393, 377, 723, 561,
443, 721, 764, 030, 073, 546, 976, 801, 874, 298, 166, 903, 427,
690, 031, 858, 186, 486, 050, 853, 753, 882, 811, 946, 569, 946,
433, 649, 060, 084, 096 possible encryption keys. This makes
the encryption virtually unbreakable!
Once your message is encrypted, it is attached to an ordinary
e-mail and sent to the chairman. When the chairman opens the
message in Outlook, he, too, must prove his identity by scanning
his finger or providing a secret password. SendItSecure
contacts the SafeLive site to verify his identity and looks up the
encryption key. SendItSecure can now decrypt the message and
show it to your board chairman.
Can your employees read our mail?
SendItSecure uses end-to-end encryption, so we cannot read your
mail. When you encrypt an e-mail, our server creates a random
key which is returned to the client software. The client
software encrypts the message and sends it to the recipient(s)
through YOUR e-mail system. This means that although we have
the encryption key, we do not have the encrypted data. The
key is useless without the data, so we cannot access your mail.
The only instance that we have both the key and the data is when
secure
message pickup is being used. In this case, there is no
practical alternative to deliver the encrypted message.
Please read our privacy policy for more information.
What do I have to install something to use SendItSecure?
To use SendItSecure™, you will need to install a small
program on your computer. This program does a few important
things:
- It encrypts and decrypts messages. (Messages sent between
SendItSecure users are never stored in any form on the
server.)
- It provides a way for you to access SendItSecure from Microsoft
Outlook, the most popular e-mail application.
- If you are using a fingerprint reader, it communicates with the
device when necessary.
The installation takes only a couple of minutes. Once you
have installed the software, you will be able to enroll into your
SendItSecure account.
Click here to
download the software.
What if I want to send a message to someone that doesn’t have SendItSecure?
If you are using the Corporate or Enterprise
edition:
When you send a SendItSecure™ message to someone who is
not a SendItSecure™ user, that person will receive a
notification e-mail with a link to the secure message.
Click
here for more information on Secure Message Pickup.
If you are using the free Personal Edition:
When you send a SendItSecure™ message to someone who is
not a SendItSecure™ user, that person will receive an
invitation to sign up for a free SendItSecure account.
What kind of encryption does SendItSecure use?
SendItSecure encrypts message using an encryption algorithm
called AES. We use keys
that are 256 bits long, making the encryption virtually
unbreakable. In addition, SendItSecure™ communicates
with the key server through a secure sockets connection, similar to
the connection that you use when you log into your banking site on
the Internet.
Can I install SendItSecure on more than one computer?
Absolutely! If you want to add additional computers to
your account, SendItSecure makes that easy to do. You will be
asked certain security questions or you will receive an access code
on your mobile phone to ensure that you are the one who is
attempting to access SendItSecure from another computer.
Does SendItSecure™ satisfy government requirements for data security, such as GLBA and HIPAA?
Regulations, such as GLBA and HIPAA, require organizations
to protect private data. That means that private information
cannot be sent through unsecured means, such as ordinary
e-mail. Using SendItSecure as part of your information
security practices will help you comply with regulations that apply
to your business.
How big can my attachments be? What if I want to send an attachment larger than what my e-mail service provider allows?
If you want to send very large attachments securely,
SendItSecure makes that possible by "staging" the attachments
through our server instead of your e-mail server. The
attachments remain encrypted at all times. When you send or
receive an e-mail through SendItSecure that has a large attachment,
you will not notice any difference in the way that you use your
e-mail application.
Without using this feature, the attachment size is limited by
your own mail system.
Click
here for more information on large file transfer.
I’m the IT manager for a company with 1000 employees. What kinds of tools does SendItSecure provide to help me administer my users?
Your corporate or enterprise-level account gives you access to
the SendItSecure administrative site. To access this site you
must authenticate with either your password or fingerprint
biometric on a computer you have activated, so no one else can
administer your users except you or those you choose.
The administrative site gives you the ability to import and/or
pre-enroll users, configure security settings, manage user access
and get various usage reports.
To access this site, click on the "administrator log-in" link at
the upper-right corner of this webpage.
How much does it cost to use SendItSecure?
Click here for
pricing information.